![]() ![]() Screenshot of Office version (Open Excel > File > Account > Product information) If none of the above methods can solve your problem, please provide the following information so that we can give further suggestions: Performing a clean boot in Windows determine whether a background program is interfering with your Office application. Opening Office apps in safe mode to check whether there is an add-in or extension that may be causing a problem on startup. Go to Control Panel -> Programs -> right-click on Office applications’ icon -> Change -> Online Repair. If your Office has been updated to the latest version, you can also try the following methods: You can update your Office applications in the following ways: Open Excel -> File -> Account ->Update Options ->Update Now. If the problem persists ,please check if there are any updates of Office. Will these users have the following pop-up window when they choose the desktop to open the file? You can try a different browser to see if this problem can be solved.‘ Click the Open button at the bottom right of the Open window.Based on your description, we understand that some users cannot open the files in the desktop app from SharePoint Online and when they open the file from their outlook, they cannot save the files to SharePoint.In the menu at the top, click the File menu and select the Open option.Click the Open button at the bottom right of the open window.You may need to click the drop-down list next to the File name text field to change the file type, and then select open. In the Open window, find and select the file you want to open in Microsoft Word. ![]() If the Open window does not appear, click the Browse option to open that window.Click the File tab on the Ribbon and click the Open option. ![]() Microsoft Word should open and the file opened within Word.įollow the steps below to open a file from within Microsoft Word.
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